\uc778\uacf5\uc9c0\ub2a5\uc2e0\ubb38 – \uc804\uccb4\uae30\uc0ac <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"\uc138\uacc4 \ucd5c\ucd08\uc758 \ucc57\ubd07\uac04 \uc758\uc0ac\uc18c\ud1b5\uc774 \uac00\ub2a5\ud55c \uc778\uacf5\uc9c0\ub2a5(AI) \uc18c\uc15c \ud50c\ub7ab\ud3fc\uc744 \ube44\ub86f\ud55c \ucee8\ud0dd\uc13c\ud130, \uace0\uac1d \uacbd\ud5d8(CX) \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc5d0\uc11c 2017\ub144 1\uc6d4 \ubbf8\uad6d \ub274\uc695\ub0a8\ubd80\uc9c0\ubc95…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[155,138],"tags":[156],"class_list":["post-22905","post","type-post","status-publish","format-standard","hentry","category-ai","category-it","tag-156"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pa3PO4-5Xr","jetpack-related-posts":[{"id":16894,"url":"https:\/\/nori.company\/?p=16894","url_meta":{"origin":22905,"position":0},"title":"\uc5b4\ubc14\uc774\uc5b4, \uad6c\uae00\ud074\ub77c\uc6b0\ub4dc\uc640 \uac1c\ubc1c\ud55c ‘\uc5b4\ubc14\uc774\uc5b4 \uc778\uacf5\uc9c0\ub2a5\u00a0\uac00\uc0c1 \uc0c1\ub2f4\uc6d0’ \uc18c\uac1c\ud558\ub294 \uc6e8\ube44\ub098 \uac1c\ucd5c","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2021\ub144 5\uc6d4 26\uc77c","format":false,"excerpt":"\uc5b4\ubc14\uc774\uc5b4(Avaya Holdings)\uac00 \uad6c\uae00\ud074\ub77c\uc6b0\ub4dc\uc640 \ud568\uaed8 \uac1c\ubc1c\ud55c '\uc5b4\ubc14\uc774\uc5b4 \uc778\uacf5\uc9c0\ub2a5(AI) \uac00\uc0c1 \uc0c1\ub2f4\uc6d0'\uc744 \uc18c\uac1c\ud558\ub294 \uc6e8\ube44\ub098\ub97c \uc624\ub294 6\uc6d4 1\uc77c, 11\uc2dc\ubd80\ud130 11\uc2dc 30\ubd84\uae4c\uc9c0 \uc62c\uc1fc\uc6b0TV (allshowtv) \ud1b5\ud574 \uac1c\ucd5c\ud55c\ub2e4.\uc5b4\ubc14\uc774\uc5b4\ub294 \ube44\uc988\ub2c8\uc2a4\ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc194\ub8e8\uc158 \uae00\ub85c\ubc8c \uae30\uc5c5\uc73c\ub85c \uad6d\ub0b4\uc5d0\uc11c\ub294 \uba40\ud2f0\ud130\uce58 \ucee8\ud0dd\uc13c\ud130\uc640 \uc0ac\ub0b4 \uad6c\ucd95 \uc124\uce58, \ud074\ub77c\uc6b0\ub4dc \ub610\ub294 \ud558\uc774\ube0c\ub9ac\ub4dc\uc5d0\uc11c \uc81c\uacf5\ub418\ub294 \ud1b5\ud569 \ucf5c\uc13c\ud130 \ubc0f AI \ucee8\ud0dd\uc13c\ud130 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc73c\ub85c \ub354 \uc54c\ub824\uc838\uc788\ub2e4.\uc774\ub0a0 \uc6e8\ube44\ub098\uc5d0\uc11c\ub294 \uc65c, \uc5b4\ubc14\uc774\uc5b4 \uc778\uacf5\uc9c0\ub2a5 \uac00\uc0c1 \uc0c1\ub2f4\uc6d0\uc774 \ud544\uc694\ud55c\uc9c0,\u2026","rel":"","context":""AI"\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":14234,"url":"https:\/\/nori.company\/?p=14234","url_meta":{"origin":22905,"position":1},"title":"TBI, \uad11\ubc94\uc704\ud55c \ud30c\ud2b8\ub108 \ucee4\ubba4\ub2c8\ud2f0\uc5d0 \uc5b4\ubc14\uc774\uc5b4 \ud074\ub77c\uc6b0\ub4dc \uc624\ud53c\uc2a4 \ubc0f \uc6d0\ud074\ub77c\uc6b0\ub4dc CCaaS \uc81c\uacf5","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2021\ub144 1\uc6d4 8\uc77c","format":false,"excerpt":"\uae00\ub85c\ubc8c \uae30\uc220 \uc911\uac1c \ud68c\uc0ac\uc778 TBI\ub294 \ud1b5\uc2e0 \ubc0f \ud611\uc5c5\uc744 \uac15\ud654\ud558\uace0 \ub2e8\uc21c\ud654\ud558\uae30 \uc704\ud574 \ud074\ub77c\uc6b0\ub4dc \ub610\ub294 \ud558\uc774\ube0c\ub9ac\ub4dc\uc5d0\uc11c \uc81c\uacf5\ub418\ub294 \ud1b5\ud569 \ucf5c\uc13c\ud130 \ubc0f \uc778\uacf5\uc9c0\ub2a5(AI) \ucee8\ud0dd\uc13c\ud130 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc194\ub8e8\uc158 \uae30\uc5c5 \uc5b4\ubc14\uc774\uc5b4(Avaya)\ub97c \uacf5\uae09\uc5c5\uccb4 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc5d0 \ucd94\uac00\ud55c\ub2e4\uace0 7\uc77c(\ud604\uc9c0\uc2dc\uac04) \ubc1c\ud45c\ud588\ub2e4.TBI\ub294 \uc774\uc81c \uc77c\uccb4\ud615 \ud074\ub77c\uc6b0\ub4dc UCaaS(Unified Communications as a Service) \uc194\ub8e8\uc158\uc778 \ub9c1\uc13c\ud2b8\ub7f4(RingCentral)\uacfc \uc5b4\ubc14\uc774\uc5b4 \uc6d0\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc758 \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS, Contact Center as a Service) \uc194\ub8e8\uc158\uc5d0\uc11c\u2026","rel":"","context":""AI"\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":24368,"url":"https:\/\/nori.company\/?p=24368","url_meta":{"origin":22905,"position":2},"title":"\ud074\ub77c\uc6b0\ub4dc\uc640 \uc778\uacf5\uc9c0\ub2a5\uc73c\ub85c ‘\uace0\uac1d \uacbd\ud5d8\uc758 \uae30\ud68c \ucc3d\ucd9c\ud558\uace0 ‘\uc9c1\uc6d0\uacbd\ud5d8(EX)\uc774 \uc870\uc9c1\uc758 CX\uc5d0 \uae30\uc5ec\ud55c\ub2e4","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2023\ub144 6\uc6d4 25\uc77c","format":false,"excerpt":"\ud074\ub77c\uc6b0\ub4dc\uc640 \uc778\uacf5\uc9c0\ub2a5(AI)\uc758 \ubd80\uc0c1\uc740 '\uace0\uac1d \uacbd\ud5d8(CX, Customer eXperience)'\uc5d0\uc11c \ud765\ubbf8\ub85c\uc6b4 \uae30\ud68c\ub97c \ucc3d\ucd9c\ud558\uace0 \uc788\uc73c\uba70 '\uc9c1\uc6d0\uacbd\ud5d8(EX, Employee eXperience)'\uc774 \uc870\uc9c1\uc758 CX\uc5d0 \uae30\uc5ec\ud560 \uc218 \uc788\ub294 \uae30\uc5ec\uc5d0 \uc0c8\ub86d\uac8c \ucd08\uc810\uc744 \ub9de\ucd94\uace0 \uc788\ub2e4.\uc77c\ubcf8\uc758 \uc120\ub3c4\uc801\uc778 IT \uc778\ud504\ub77c \ubc0f \uc11c\ube44\uc2a4 \ud68c\uc0ac\uc778 NTT\uac00 25\uac1c\uad6d\uc758 \uc57d 1,400\uac1c \uc870\uc9c1\uc744 \ub300\uc0c1\uc73c\ub85c \ud55c \uae00\ub85c\ubc8c \uc124\ubb38 \uc870\uc0ac\ub97c \uae30\ubc18\uc73c\ub85c CX \ubc0f EX\uc758 \uc911\uc694\uc131\uacfc \uc774\ub4e4\uc774 \uc5b4\ub5bb\uac8c \ubcc0\ud658, \uc81c\uacf5 \ubc0f\u2026","rel":"","context":""AI"\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":17578,"url":"https:\/\/nori.company\/?p=17578","url_meta":{"origin":22905,"position":3},"title":"\uc778\uacf5\uc9c0\ub2a5\uacfc CX\ub97c \ud1b5\ud569… \uc81c\ub124\uc2dc\uc2a4, \uc0c8\ub85c\uc6b4 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc194\ub8e8\uc158 \u2018\uc81c\ub124\uc2dc\uc2a4 DX\u2019 \ubc1c\ud45c","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2021\ub144 6\uc6d4 28\uc77c","format":false,"excerpt":"\uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c \uc18c\ube44\uc790\uc758 \uc694\uad6c\uac00 \ub354\uc6b1 \ub2e4\uc591\ud574\uc9c0\uace0 \uae09\uaca9\ud558\uac8c \ubcc0\ud654\ud568\uc5d0 \ub530\ub77c, \uae30\uc5c5\uc740 \uc774\uc5d0 \ub300\uc751\ud558\uace0 \uc0c8\ub85c\uc6b4 \uace0\uac1d \uc811\uc810\uc744 \ud615\uc131\ud558\uae30 \uc704\ud574 \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc744 \uac00\uc18d\ud654\ud558\uace0 \uc788\ub2e4. \uacfc\uac70 \uae30\uc5c5\uc740 \ub2e4\uc591\ud55c \ub514\uc9c0\ud138 \ucc44\ub110, \ud639\uc740 \uac70\ub798 \uc911\uc2ec \ubc0f \ub300\ud654\ud615 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \ub2e8\uc77c \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc2dc\ud589\uc5d0 \uc654\ub2e4. \ubc18\uba74, \uc624\ub298\ub0a0\uc758 \uae30\uc5c5\uc740 \uc18c\ube44\uc790 \uc911\uc2ec \ud658\uacbd \uc18d\uc5d0\uc11c \uace0\uac1d\uacfc \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ud1b5\ud574 \uacf5\uac10\uacfc \uc2e0\ub8b0\ub3c4\u2026","rel":"","context":""AI"\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":27379,"url":"https:\/\/nori.company\/?p=27379","url_meta":{"origin":22905,"position":4},"title":"\uc81c\ub124\uc2dc\uc2a4\uc640 \uc138\uc77c\uc988\ud3ec\uc2a4, AI\uae30\ubc18 \uace0\uac1d\uacbd\ud5d8(CX) \ubc0f \uad00\uacc4 \uad00\ub9ac \uc194\ub8e8\uc158 \ucd9c\uc2dc","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2023\ub144 9\uc6d4 11\uc77c","format":false,"excerpt":"\uc778\uacf5\uc9c0\ub2a5 \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ubd84\uc57c\uc758 \uc120\ub3c4\uae30\uc5c5\uc778 \uc81c\ub124\uc2dc\uc2a4(Genesys)\ub294 \uc5c5\uacc4 1\uc704 AI CRM \uae30\uc5c5 \uc138\uc77c\uc988\ud3ec\uc2a4\uc640 AI\uae30\ubc18 \uace0\uac1d \uacbd\ud5d8 \ubc0f \uad00\uacc4 \uad00\ub9ac \uc194\ub8e8\uc158 \u2018CX\ud074\ub77c\uc6b0\ub4dc\u2019\uc758 \ucd9c\uc2dc \uc608\uc815 \uc18c\uc2dd\uc744 \uc9c0\ub09c 6\uc77c(\ud604\uc9c0\uc2dc\uac04) \ubc1c\ud45c\ud588\ub2e4.\uc55e\uc73c\ub85c \uc591\uc0ac\ub294 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX\u2122\uc640 \uc138\uc77c\uc988\ud3ec\uc2a4 \uc11c\ube44\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \uacb0\ud569\ud55c \ud1b5\ud569 AI \uae30\ubc18 \uace0\uac1d\uacbd\ud5d8 \ubc0f \uad00\uacc4 \uad00\ub9ac \uc194\ub8e8\uc158 CX \ud074\ub77c\uc6b0\ub4dc\ub97c \ud1b5\ud574, \ub370\uc774\ud130 \u2219 \uc0c1\ub2f4\uc0ac \u2219\u2026","rel":"","context":""AI"\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":19048,"url":"https:\/\/nori.company\/?p=19048","url_meta":{"origin":22905,"position":5},"title":"\uc81c\ub124\uc2dc\uc2a4, \ud55c\uad6d\uace0\uc6a9\uc815\ubcf4\uc640 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 ‘\uc778\uacf5\uc9c0\ub2a5 \ucee8\ud0dd\uc13c\ud130(AICC)’ \uc11c\ube44\uc2a4 \uc81c\uacf5\ud55c\ub2e4","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2021\ub144 8\uc6d4 25\uc77c","format":false,"excerpt":"\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4(genesys)\ub294 \uace0\uac1d\uacbd\ud5d8(CX)) \uc624\ud37c\ub808\uc774\uc158 \uc804\ubb38\uae30\uc5c5 \ud55c\uad6d\uace0\uc6a9\uc815\ubcf4(\ub300\ud45c \uc190\uc601\ub4dd, \uc720\uc7ac\uc911)\uc640 \uc720\uc5f0\uc131, \ud655\uc7a5\uc131 \ubc0f \uc548\uc804\uc131\uc744 \uac16\ucd98 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc778\uacf5\uc9c0\ub2a5 \ucee8\ud0dd\uc13c\ud130(AICC)\ub97c \uac1c\ubc1c\ud558\uae30 \uc704\ud55c \uc0c1\ud638 \ud611\ub825 \uc591\ud574\uac01\uc11c(MOU)\ub97c \uccb4\uacb0\ud588\ub2e4\uace0 25 \uc77c \ubc1d\ud614\ub2e4.\uc591\uc0ac\ub294 \uc774\ubc88 \uc804\ub7b5\uc801 \ud611\uc57d\uc744 \ud1b5\ud574 \uacf5\ub3d9 \uc138\uc77c\uc988 \uc2dc\uc2a4\ud15c\uc744 \uad6c\ucd95\ud558\uace0, \uad6d\ub0b4 \uae30\uc5c5\ub4e4\uc758 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 CX \uc11c\ube44\uc2a4 \ubaa8\ub378 \ub3c4\uc785\u2026","rel":"","context":""AI"\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/posts\/22905","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nori.company\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=22905"}],"version-history":[{"count":1,"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/posts\/22905\/revisions"}],"predecessor-version":[{"id":22906,"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/posts\/22905\/revisions\/22906"}],"wp:attachment":[{"href":"https:\/\/nori.company\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=22905"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nori.company\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=22905"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nori.company\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=22905"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}