{"id":19048,"date":"2021-08-25T10:45:18","date_gmt":"2021-08-25T01:45:18","guid":{"rendered":"http:\/\/nori.company\/?p=19048"},"modified":"2021-08-25T10:45:18","modified_gmt":"2021-08-25T01:45:18","slug":"%ec%a0%9c%eb%84%a4%ec%8b%9c%ec%8a%a4-%ed%95%9c%ea%b5%ad%ea%b3%a0%ec%9a%a9%ec%a0%95%eb%b3%b4%ec%99%80-%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ea%b8%b0%eb%b0%98-%ec%9d%b8%ea%b3%b5%ec%a7%80%eb%8a%a5","status":"publish","type":"post","link":"https:\/\/nori.company\/?p=19048","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4, \ud55c\uad6d\uace0\uc6a9\uc815\ubcf4\uc640 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 &#8216;\uc778\uacf5\uc9c0\ub2a5 \ucee8\ud0dd\uc13c\ud130(AICC)&#8217; \uc11c\ube44\uc2a4 \uc81c\uacf5\ud55c\ub2e4"},"content":{"rendered":"<p>\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4(genesys)\ub294 \uace0\uac1d\uacbd\ud5d8(CX)) \uc624\ud37c\ub808\uc774\uc158 \uc804\ubb38\uae30\uc5c5 \ud55c\uad6d\uace0\uc6a9\uc815\ubcf4(\ub300\ud45c \uc190\uc601\ub4dd, \uc720\uc7ac\uc911)\uc640 \uc720\uc5f0\uc131, \ud655\uc7a5\uc131 \ubc0f \uc548\uc804\uc131\uc744 \uac16\ucd98 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc778\uacf5\uc9c0\ub2a5 \ucee8\ud0dd\uc13c\ud130(AICC)\ub97c \uac1c\ubc1c\ud558\uae30 \uc704\ud55c \uc0c1\ud638 \ud611\ub825 \uc591\ud574\uac01\uc11c(MOU)\ub97c \uccb4\uacb0\ud588\ub2e4\uace0 25 \uc77c \ubc1d\ud614\ub2e4.\uc591\uc0ac\ub294 \uc774\ubc88 \uc804\ub7b5\uc801 \ud611\uc57d\uc744 \ud1b5\ud574 \uacf5\ub3d9 \uc138\uc77c\uc988 \uc2dc\uc2a4\ud15c\uc744 \uad6c\ucd95\ud558\uace0, \uad6d\ub0b4 \uae30\uc5c5\ub4e4\uc758 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 CX \uc11c\ube44\uc2a4 \ubaa8\ub378 \ub3c4\uc785 \ud655\ub300\ud560 \uacc4\ud68d\uc774\ub2e4.\uc774\ubc88 \ud30c\ud2b8\ub108\uc2ed\uc744 \ud1b5\ud574 AI, CRM \ubc0f \ubd84\uc11d, \ud1b5\uacc4 \uc5ed\ub7c9\uc744 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX \uc640 \ud1b5\ud569\ud558<\/p>\n<p>\ucd9c\ucc98 : <a href=\"http:\/\/www.aitimes.kr\/news\/articleView.html?idxno=22257\" target=\"_blank\" rel=\"noopener\">\uc778\uacf5\uc9c0\ub2a5\uc2e0\ubb38 &#8211; \uc804\uccb4\uae30\uc0ac <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4(genesys)\ub294 \uace0\uac1d\uacbd\ud5d8(CX)) \uc624\ud37c\ub808\uc774\uc158 \uc804\ubb38\uae30\uc5c5 \ud55c\uad6d\uace0\uc6a9\uc815\ubcf4(\ub300\ud45c \uc190\uc601\ub4dd, \uc720\uc7ac\uc911)\uc640 \uc720\uc5f0\uc131, \ud655\uc7a5\uc131 \ubc0f \uc548\uc804\uc131\uc744&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[155,138],"tags":[156],"class_list":["post-19048","post","type-post","status-publish","format-standard","hentry","category-ai","category-it","tag-156"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pa3PO4-4Xe","jetpack-related-posts":[{"id":28410,"url":"https:\/\/nori.company\/?p=28410","url_meta":{"origin":19048,"position":0},"title":"GS\ub124\uc624\ud14d, \uc778\ud3ec\uc804\uc2a4\uc640 \uc778\uacf5\uc9c0\ub2a5 \ucee8\ud0dd\uc13c\ud130 \uc0ac\uc5c5 \ud611\uc5c5\ud55c\ub2e4","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2023\ub144 10\uc6d4 6\uc77c","format":false,"excerpt":"GS\ub124\uc624\ud14d(\uc9c0\uc5d0\uc2a4\ub124\uc624\ud14d, \ub300\ud45c \ub0a8\uae30\uc815)\uc740 \ucee8\ud14d\uc13c\ud130 \uc790\ub3d9 \uc751\ub2f5 \uc2dc\uc2a4\ud15c(IVR\u00b7Interactive Voice Response) \uc804\ubb38 \uac1c\ubc1c \uae30\uc5c5 \uc778\ud3ec\uc804\uc2a4(INFORGENCE)\uc640 \ucee8\ud0dd\uc13c\ud130 \ube44\uc988\ub2c8\uc2a4 \ud611\ub825\uc744 \uc704\ud55c \uc5c5\ubb34\ud611\uc57d(MOU)\uc744 \ub9fa\uc5c8\ub2e4\uace0 6\uc77c \ubc1d\ud614\ub2e4.\uc591\uc0ac\ub294 \uae00\ub85c\ubc8c \ucee8\ud0dd\uc13c\ud130 \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4(genesys)\uc758 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc778\uacf5\uc9c0\ub2a5 \ucee8\ud0dd\uc13c\ud130(AICC) \uc194\ub8e8\uc158 \uc911 \u2018\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc(Genesys Cloud)\u2019 \ubd84\uc57c\uc5d0 \uc9d1\uc911\ud560 \uacc4\ud68d\uc774\uba70, \ud568\uaed8 \ucee8\ud0dd\uc13c\ud130 \uc81c\uc548 \ubc0f \uad6c\ucd95, \uc720\uc9c0\ubcf4\uc218, \uc194\ub8e8\uc158 \uac1c\ubc1c \uc0ac\uc5c5 \ub4f1\uc744 \uc9c4\ud589\ud560 \uc608\uc815\uc774\ub2e4.\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\u2026","rel":"","context":"&quot;AI&quot;\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":27379,"url":"https:\/\/nori.company\/?p=27379","url_meta":{"origin":19048,"position":1},"title":"\uc81c\ub124\uc2dc\uc2a4\uc640 \uc138\uc77c\uc988\ud3ec\uc2a4, AI\uae30\ubc18 \uace0\uac1d\uacbd\ud5d8(CX) \ubc0f \uad00\uacc4 \uad00\ub9ac \uc194\ub8e8\uc158 \ucd9c\uc2dc","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2023\ub144 9\uc6d4 11\uc77c","format":false,"excerpt":"\uc778\uacf5\uc9c0\ub2a5 \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ubd84\uc57c\uc758 \uc120\ub3c4\uae30\uc5c5\uc778 \uc81c\ub124\uc2dc\uc2a4(Genesys)\ub294 \uc5c5\uacc4 1\uc704 AI CRM \uae30\uc5c5 \uc138\uc77c\uc988\ud3ec\uc2a4\uc640 AI\uae30\ubc18 \uace0\uac1d \uacbd\ud5d8 \ubc0f \uad00\uacc4 \uad00\ub9ac \uc194\ub8e8\uc158 \u2018CX\ud074\ub77c\uc6b0\ub4dc\u2019\uc758 \ucd9c\uc2dc \uc608\uc815 \uc18c\uc2dd\uc744 \uc9c0\ub09c 6\uc77c(\ud604\uc9c0\uc2dc\uac04) \ubc1c\ud45c\ud588\ub2e4.\uc55e\uc73c\ub85c \uc591\uc0ac\ub294 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX\u2122\uc640 \uc138\uc77c\uc988\ud3ec\uc2a4 \uc11c\ube44\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \uacb0\ud569\ud55c \ud1b5\ud569 AI \uae30\ubc18 \uace0\uac1d\uacbd\ud5d8 \ubc0f \uad00\uacc4 \uad00\ub9ac \uc194\ub8e8\uc158 CX \ud074\ub77c\uc6b0\ub4dc\ub97c \ud1b5\ud574, \ub370\uc774\ud130 \u2219 \uc0c1\ub2f4\uc0ac \u2219\u2026","rel":"","context":"&quot;AI&quot;\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":17604,"url":"https:\/\/nori.company\/?p=17604","url_meta":{"origin":19048,"position":2},"title":"SKT, \uc81c\ub124\uc2dc\uc2a4\uc758 \uc778\uacf5\uc9c0\ub2a5 \ucee8\ud0dd\uc13c\ud130 \uae00\ub85c\ubc8c 1\ub4f1 DNA\ub85c \ubb49\ucce4\ub2e4!","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2021\ub144 6\uc6d4 29\uc77c","format":false,"excerpt":"SK\ud154\ub808\ucf64(\ub300\ud45c \ubc15\uc815)\uc774 \ud074\ub77c\uc6b0\ub4dc \uace0\uac1d \uacbd\ud5d8 \ubc0f \uc778\uacf5\uc9c0\ub2a5(AI) \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4(genesys, \ud55c\uad6d\ub300\ud45c \uc9c4\uc7ac\ud615)\uc640 \uc190\uc7a1\uace0 'SKT AI\ucee8\ud0dd\uc13c\ud130(SKT AICC)' \uc11c\ube44\uc2a4\ub97c \ucd9c\uc2dc\ud55c\ub2e4\uace0 29\uc77c \ubc1d\ud614\ub2e4.\uc81c\ub124\uc2dc\uc2a4\ub294 100\uc5ec \uac1c\uad6d\uc5d0\uc11c 1\ub9cc\uac1c \uc774\uc0c1\uc758 \uae30\uc5c5 \uace0\uac1d\uc744 \ub300\uc0c1\uc73c\ub85c \uace0\uac1d\uc13c\ud130 \ubc0f \uae30\uc5c5 \ud1b5\uc2e0 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc9c0\uc6d0\ud558\uace0 \uc788\ub294 \ucf58\ud0dd\ud2b8\uc13c\ud130 \uc2dc\uc7a5 \ubd84\uc57c \uae00\ub85c\ubc8c 1\uc704 \uae30\uc5c5\uc774\ub2e4.\uc591\uc0ac\ub294 \uc9c0\ub09c 25\uc77c \ud30c\ud2b8\ub108\uc2ed\uc744 \uccb4\uacb0\ud558\uba70 SKT\uc758 \uc120\ub3c4\uc801\uc778 AI\u2026","rel":"","context":"&quot;AI&quot;\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":17578,"url":"https:\/\/nori.company\/?p=17578","url_meta":{"origin":19048,"position":3},"title":"\uc778\uacf5\uc9c0\ub2a5\uacfc CX\ub97c \ud1b5\ud569&#8230; \uc81c\ub124\uc2dc\uc2a4, \uc0c8\ub85c\uc6b4 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc194\ub8e8\uc158 \u2018\uc81c\ub124\uc2dc\uc2a4 DX\u2019 \ubc1c\ud45c","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2021\ub144 6\uc6d4 28\uc77c","format":false,"excerpt":"\uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c \uc18c\ube44\uc790\uc758 \uc694\uad6c\uac00 \ub354\uc6b1 \ub2e4\uc591\ud574\uc9c0\uace0 \uae09\uaca9\ud558\uac8c \ubcc0\ud654\ud568\uc5d0 \ub530\ub77c, \uae30\uc5c5\uc740 \uc774\uc5d0 \ub300\uc751\ud558\uace0 \uc0c8\ub85c\uc6b4 \uace0\uac1d \uc811\uc810\uc744 \ud615\uc131\ud558\uae30 \uc704\ud574 \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc744 \uac00\uc18d\ud654\ud558\uace0 \uc788\ub2e4. \uacfc\uac70 \uae30\uc5c5\uc740 \ub2e4\uc591\ud55c \ub514\uc9c0\ud138 \ucc44\ub110, \ud639\uc740 \uac70\ub798 \uc911\uc2ec \ubc0f \ub300\ud654\ud615 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \ub2e8\uc77c \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc2dc\ud589\uc5d0 \uc654\ub2e4. \ubc18\uba74, \uc624\ub298\ub0a0\uc758 \uae30\uc5c5\uc740 \uc18c\ube44\uc790 \uc911\uc2ec \ud658\uacbd \uc18d\uc5d0\uc11c \uace0\uac1d\uacfc \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ud1b5\ud574 \uacf5\uac10\uacfc \uc2e0\ub8b0\ub3c4\u2026","rel":"","context":"&quot;AI&quot;\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":15491,"url":"https:\/\/nori.company\/?p=15491","url_meta":{"origin":19048,"position":4},"title":"\uc81c\ub124\uc2dc\uc2a4, \ud074\ub77c\uc6b0\ub4dc \ube44\uc988\ub2c8\uc2a4 \uc804\ub144 \ub300\ube44 130% \uc131\uc7a5&#8230; AI \ucee8\ud0dd\uc13c\ud130, \uc634\ub2c8\ucc44\ub110 \ub4f1 \uc77c\uc870","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2021\ub144 3\uc6d4 10\uc77c","format":false,"excerpt":"\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \ubc0f \uc778\uacf5\uc9c0\ub2a5(AI) \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4(Genesys)\uac00 2021\ud68c\uacc4\uc5f0\ub3c4 \uc131\uacfc\ub97c 9\uc77c(\ud604\uc9c0\uc2dc\uac04) \ubc1c\ud45c\ud588\ub2e4. \uc5ec\uae30\uc5d0, \ud074\ub77c\uc6b0\ub4dc \uad00\ub828 \uc0ac\uc5c5\uc758 \uae30\ub85d\uc801\uc778 \uc131\uc7a5\uc138\ub97c \ud655\uc778\ud588\ub2e4\uace0 \ub367\ubd99\uc600\ub2e4.\uc2e0\uaddc \uacc4\uc57d \ub9e4\ucd9c \uc131\uc7a5\ub960\uc744 \ubcf4\uba74 \u2018\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc(Genesys Cloud)\u2019\ub294 \uc804\ub144 \ub300\ube44 130% \uc99d\uac00\ud588\uc73c\uba70, \u2018\uc81c\ub124\uc2dc\uc2a4 \uc778\uac8c\uc774\uc9c0(Genesys Engage)\u2019 \ud074\ub77c\uc6b0\ub4dc \ubc0f \uc11c\ube0c\uc2a4\ud06c\ub9bd\uc158\uc758 \uacbd\uc6b0 70% \uc99d\uac00\ud55c \uac83\uc73c\ub85c \ud655\uc778\ub410\ub2e4. \ub610\ud55c, \ud1a0\ub2c8 \ubca0\uc774\uce20(Tony Bates) \uc81c\ub124\uc2dc\uc2a4\u2026","rel":"","context":"&quot;AI&quot;\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":14845,"url":"https:\/\/nori.company\/?p=14845","url_meta":{"origin":19048,"position":5},"title":"KT, \uc81c\ub124\uc2dc\uc2a4\uc640 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 AI \ucf58\ud0dd\uc13c\ud130 \uc0ac\uc5c5 \uacf5\ub3d9 \ucd94\uc9c4\ud55c\ub2e4","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2021\ub144 2\uc6d4 8\uc77c","format":false,"excerpt":"KT(\ub300\ud45c \uad6c\ud604\ubaa8)\uac00 \uae00\ub85c\ubc8c \ucf58\ud0dd\uc13c\ud130 \uc804\ubb38\uae30\uc5c5\uc778 \uc81c\ub124\uc2dc\uc2a4\uc640 8\uc77c \uc624\uc804 \uc11c\uc6b8 \uad11\ud654\ubb38 KT \ubcf8\uc0ac\uc5d0\uc11c \u2018\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 AI \ucf58\ud0dd\ud2b8\uc13c\ud130 \uc0ac\uc5c5 \uacf5\ub3d9 \ucd94\uc9c4\uc744 \uc704\ud55c \uc5c5\ubb34\ud611\uc57d(MOU)\u2019\uc744 \uccb4\uacb0\ud55c\ub2e4\uace0 \ubc1d\ud614\ub2e4.\ud611\uc57d\uc2dd\uc5d0\ub294 KT AI\/BigData\uc0ac\uc5c5\ubcf8\ubd80\uc7a5 \ucd5c\uc900\uae30 \uc0c1\ubb34, \uc81c\ub124\uc2dc\uc2a4 \ucf54\ub9ac\uc544\uc758 \uc9c4\uc7ac\ud615 \ub300\ud45c \ub4f1 \uc591\uc0ac \uc8fc\uc694 \uad00\uacc4\uc790\ub4e4\uc774 \ucc38\uc11d\ud55c\ub2e4.\ud074\ub77c\uc6b0\ub4dc \uace0\uac1d \uacbd\ud5d8 \ubc0f AI \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\ub294 \uc5b8\ud0dd\ud2b8 \uc2dc\ub300\uc5d0 \ube44\ub300\uba74 \uace0\uac1d\u2026","rel":"","context":"&quot;AI&quot;\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/posts\/19048","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nori.company\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=19048"}],"version-history":[{"count":1,"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/posts\/19048\/revisions"}],"predecessor-version":[{"id":19049,"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/posts\/19048\/revisions\/19049"}],"wp:attachment":[{"href":"https:\/\/nori.company\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=19048"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nori.company\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=19048"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nori.company\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=19048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}