{"id":16850,"date":"2021-05-25T08:47:09","date_gmt":"2021-05-24T23:47:09","guid":{"rendered":"http:\/\/nori.company\/?p=16850"},"modified":"2021-05-25T08:47:09","modified_gmt":"2021-05-24T23:47:09","slug":"ai-%eb%b3%b4%ec%9d%b4%ec%8a%a4%eb%b4%87-%ec%b1%97%eb%b4%87-%eb%93%b1-%ec%a0%81%ec%9a%a9-%ea%b3%a0%ea%b0%9d%ec%84%bc%ed%84%b0-%ec%83%81%eb%8b%b4-%ed%92%88%ec%a7%88-%eb%86%92%ec%97%ac-skt","status":"publish","type":"post","link":"https:\/\/nori.company\/?p=16850","title":{"rendered":"AI \ubcf4\uc774\uc2a4\ubd07, \ucc57\ubd07 \ub4f1 \uc801\uc6a9 \uace0\uac1d\uc13c\ud130 \uc0c1\ub2f4 \ud488\uc9c8 \ub192\uc5ec&#8230; SKT, \u2018\ud55c\uad6d\uc758 \uc6b0\uc218\ucf5c\uc13c\ud130\u2019 \uc120\uc815"},"content":{"rendered":"<p>SK\ud154\ub808\ucf64(\ub300\ud45c \ubc15\uc815\ud638)\uc774 \ud55c\uad6d\ub2a5\ub960\ud611\ud68c\ucee8\uc124\ud305(KMAC) \uc8fc\uad00 \uc11c\ube44\uc2a4\ud488\uc9c8\uc9c0\uc218 \ucf5c\uc13c\ud130(KSQI-Call ; Korean Service Quality Index-Call) \ubd80\ubb38 \uc870\uc0ac\uc5d0\uc11c \ud1b5\uc0b0 17\ud68c, 9\ub144 \uc5f0\uc18d \u2018\ud55c\uad6d\uc758 \uc6b0\uc218\ucf5c\uc13c\ud130\u2019\ub85c \uc120\uc815\ub410\ub2e4\uace0 25\uc77c \ubc1d\ud614\ub2e4.SKT\ub294 AI \uae30\uc220\uc744 \uace0\uac1d\uc0c1\ub2f4 \uc11c\ube44\uc2a4\uc5d0 \uc811\ubaa9\ud574 \ubb38\uc790\uc0c1\ub2f4 \ucc57\ubd07 \uc11c\ube44\uc2a4\ub294 \ubb3c\ub860, \ub9d0\ub85c\ud558\ub294 AI\uc0c1\ub2f4 \ubcf4\uc774\uc2a4\ubd07 \uc11c\ube44\uc2a4\ub97c \ub3c4\uc785\ud558\ub294 \ub4f1 ICT \uae30\uc220\uacfc \uc778\ud504\ub77c\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d\uc13c\ud130 \uc0c1\ub2f4 \ud488\uc9c8\uc744 \ud55c\ub2e8\uacc4 \ub192\uc778 \uac83\uc73c\ub85c \ud3c9\uac00\ubc1b\uace0 \uc788\ub2e4.\ub610\ud55c 2020\ub144 \ucf54\ub85c\ub09819 \ud655\uc0b0\uc5d0 \ub530\ub77c \uc0c1\ub2f4 \uad6c\uc131\uc6d0 \uac74\uac15\uacfc \uc0c1\ub2f4\uc11c\ube44\uc2a4 \uc6b4<\/p>\n<p>\ucd9c\ucc98 : <a href=\"http:\/\/www.aitimes.kr\/news\/articleView.html?idxno=21118\" target=\"_blank\" rel=\"noopener\">\uc778\uacf5\uc9c0\ub2a5\uc2e0\ubb38 &#8211; \uc804\uccb4\uae30\uc0ac <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SK\ud154\ub808\ucf64(\ub300\ud45c \ubc15\uc815\ud638)\uc774 \ud55c\uad6d\ub2a5\ub960\ud611\ud68c\ucee8\uc124\ud305(KMAC) \uc8fc\uad00 \uc11c\ube44\uc2a4\ud488\uc9c8\uc9c0\uc218 \ucf5c\uc13c\ud130(KSQI-Call ; Korean Service Quality Index-Call) \ubd80\ubb38 \uc870\uc0ac\uc5d0\uc11c \ud1b5\uc0b0 17\ud68c, 9\ub144 \uc5f0\uc18d \u2018\ud55c\uad6d\uc758 \uc6b0\uc218\ucf5c\uc13c\ud130\u2019\ub85c \uc120\uc815\ub410\ub2e4\uace0&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[155,138],"tags":[156],"class_list":["post-16850","post","type-post","status-publish","format-standard","hentry","category-ai","category-it","tag-156"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pa3PO4-4nM","jetpack-related-posts":[{"id":19678,"url":"https:\/\/nori.company\/?p=19678","url_meta":{"origin":16850,"position":0},"title":"\ub354 \ub611\ub611\ud574\uc9c4 \uc778\uacf5\uc9c0\ub2a5 \ucee8\ud0dd\uc13c\ud130\u2026 SKT, AI \uc0c1\ub2f4 \uc11c\ube44\uc2a4 \uc774\uc6a9\ub7c9 \uc6d4 150\ub9cc \uac74 \ub118\uc5b4","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2021\ub144 9\uc6d4 29\uc77c","format":false,"excerpt":"SK\ud154\ub808\ucf64\uc774 \uace0\uac1d\uc13c\ud130\uc5d0 \uc801\uc6a9\ud55c \ubcf4\uc774\uc2a4\ubd07(Voicebot)\uacfc \ucc57\ubd07(Chatbot) \ub4f1 AI \uc0c1\ub2f4 \uc774\uc6a9\ub7c9\uc774 \uc6d4 150\ub9cc\uac74\uc744 \ub118\uc5b4\uc124 \uc815\ub3c4\ub85c \ud06c\uac8c \ub298\uace0 \uc788\ub2e4.SKT\ub294 2018\ub144 *1535 \ubc88\ud638\ub85c \ubb38\uc790 \ucc44\ud305 \uc0c1\ub2f4\uc744 \ud558\ub294 \u2018\ucc57\ubd07\u2019\uc744 \uc120\ubcf4\uc778\ub370 \uc774\uc5b4, 2020\ub144\uc5d0\ub294 \uad6d\ub0b4 \ud1b5\uc2e0\uc5c5\uacc4 \ucd5c\ucd08\ub85c \uace0\uac1d\uacfc \ub9d0\ub85c \ud558\ub294 AI \uc0c1\ub2f4 \u2018\ubcf4\uc774\uc2a4\ubd07\u2019\uc744 \ub3c4\uc785\ud588\ub2e4.\ub610\ud55c, 2021\ub144 9\uc6d4\uc5d0\ub294 60\uc5ec \uac1c\uc758 ARS \uc548\ub0b4 \ud56d\ubaa9\uc5d0 \uc778\uacf5\uc9c0\ub2a5 \uc2a4\ud53c\ucee4 \ub204\uad6c(NUGU)\uc758 \uc74c\uc131\ud569\uc131\uae30\uc220(Text To Speech\u2026","rel":"","context":"&quot;AI&quot;\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":12888,"url":"https:\/\/nori.company\/?p=12888","url_meta":{"origin":16850,"position":1},"title":"\uc778\uacf5\uc9c0\ub2a5\uc73c\ub85c \uc9c4\ud654\ud558\ub294 \ucee8\ud0dd\uc13c\ud130&#8230; \uc0ac\ub78c\uacfc AI \ub85c\ubd07\uc774 \ub300\ud654\ud558\ub294 \uc11c\ube44\uc2a4 \uc2dc\ub300\ub85c","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2020\ub144 10\uc6d4 29\uc77c","format":false,"excerpt":"SK\ud154\ub808\ucf64\uc774 \uace0\uac1d\uc13c\ud130 \uc0c1\ub2f4\uc11c\ube44\uc2a4\uc5d0 \uc778\uacf5\uc9c0\ub2a5(AI) \ubcf4\uc774\uc2a4\ubd07(Voicebot) \uae30\ub2a5\uc744 \ub3c4\uc785\ud558\ub294 \ub4f1 \uc778\uacf5\uc9c0\ub2a5(AI) \uae30\uc220\uc744 \uc801\uc6a9\ud574 \uace0\uac1d \ud3b8\uc758\uc131 \ud655\ub300\uc5d0 \ub098\uc120\ub2e4\uace0 29\uc77c \ubc1d\ud614\ub2e4. AI\uac00 \uace0\uac1d\uacfc \uc9c1\uc811 \uc0c1\ub2f4\ud558\ub294 \ubcf4\uc774\uc2a4\ubd07\uc744 \uc0c8\ub86d\uac8c \ub3c4\uc785\ud558\uace0 \uae30\uc874\uc758 \ucc57\ubd07(Chatbot) \uc11c\ube44\uc2a4 \ubc94\uc704\ub97c \ud655\ub300\ud55c\ub2e4.\ub610\ud55c \uc778\uacf5\uc9c0\ub2a5 \ub300\ud654 \uae30\uc220(NUGU Interactive)\uc744 \uace0\uac1d \uc548\ub0b4 \ubc0f \uc0c1\ub2f4 \uc5c5\ubb34\uc5d0 \uc801\uc6a9\ud558\ub294 \ub4f1 \uace0\uac1d\uc13c\ud130 \uc0c1\ub2f4\uacfc \uc9c0\uc6d0 \uc2dc\uc2a4\ud15c\uc5d0 \uc790\uccb4 \ubcf4\uc720\ud55c AI \uae30\uc220\uc744 \ub300\ud3ed \uc811\ubaa9\ud560\u2026","rel":"","context":"&quot;AI&quot;\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":16852,"url":"https:\/\/nori.company\/?p=16852","url_meta":{"origin":16850,"position":2},"title":"\uc0bc\uc131\uc804\uc790\uc11c\ube44\uc2a4, 12\ub144 \uc5f0\uc18d \uc6b0\uc218\ucf5c\uc13c\ud130 \uc120\uc815&#8230; AI\ucc57\ubd07, HRM \uc6d0\uaca9\uc0c1\ub2f4 \ub3c4\uc785 \ub4f1 \uc9c0\uc18d\uc801\uc778 \ud601\uc2e0\uc73c\ub85c","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2021\ub144 5\uc6d4 25\uc77c","format":false,"excerpt":"\uc0bc\uc131\uc804\uc790\uc11c\ube44\uc2a4\uac00 \ud55c\uad6d\ub2a5\ub960\ud611\ud68c\ucee8\uc124\ud305(KMAC)\uc774 \uc8fc\uad00\ud558\ub294 '2021\ub144 \ud55c\uad6d\uc0b0\uc5c5\uc758 \uc11c\ube44\uc2a4\ud488\uc9c8\uc9c0\uc218(KSQI)'\uc5d0\uc11c \uac00\uc804\uc11c\ube44\uc2a4 \ubd80\ubb38 12\ub144 \uc5f0\uc18d \uc6b0\uc218\ucf5c\uc13c\ud130\ub85c \uc120\uc815\ub410\ub2e4.'\ud55c\uad6d\uc0b0\uc5c5\uc758 \uc11c\ube44\uc2a4\ud488\uc9c8\uc9c0\uc218'\ub294 \uc804\ubb38 \ud3c9\uac00\ub2e8\uc774 \ucf5c\uc13c\ud130 \uc0c1\ub2f4 \uc11c\ube44\uc2a4\ub97c \uacbd\ud5d8\ud558\uace0 \uace0\uac1d\uc774 \uccb4\uac10\ud558\ub294 \uc11c\ube44\uc2a4 \ud488\uc9c8 \uc218\uc900\uc744 \uc9c0\uc218\ub85c \ud3c9\uac00\ud558\ub294 \ub300\ud45c\uc801\uc778 \uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub2e4.\uc0bc\uc131\uc804\uc790\ub294 \uc778\uacf5\uc9c0\ub2a5 \ucc44\ud305 \uc0c1\ub2f4 '\ucc57\ubd07 \uc11c\ube44\uc2a4'\ub3c4\uc785 \uc6b4\uc601 \uc911\uc774\ub2e4. \uc13c\ud130 \uc704\uce58 \ucc3e\uae30, \uc608\uc0c1 \uc218\ub9ac\ube44 \ud655\uc778, \uc81c\ud488 \uae30\uc220\uc0c1\ub2f4 \ub4f1 \uc6d0\ud558\ub294 \uc815\ubcf4\ub97c 365\uc77c, 24\uc2dc\uac04\u2026","rel":"","context":"&quot;AI&quot;\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":18226,"url":"https:\/\/nori.company\/?p=18226","url_meta":{"origin":16850,"position":3},"title":"\uc57c\ucfe0\ub974\ud2b8\uc640 \uc778\uacf5\uc9c0\ub2a5\uc774 \ub9cc\ub0ac\ub2e4!&#8230;hy, \uce74\uce74\uc624\uc5d4\ud130\ud504\ub77c\uc774\uc988\uc640 \ubb3c\ub958 \uccb4\uacc4 \ud601\uc2e0","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2021\ub144 7\uc6d4 21\uc77c","format":false,"excerpt":"\ud55c\uad6d\uc57c\ucfe0\ub974\ud2b8(\ub300\ud45c \uae40\ubcd1\uc9c4. \uc774\ud558, hy)\ub294 \uce74\uce74\uc624\uc5d4\ud130\ud504\ub77c\uc774\uc988(\ub300\ud45c \ubc31\uc0c1\uc5fd)\uc640 '\uc804\ub7b5\uc801 \ubb3c\ub958\uccb4\uacc4 \uad6c\ucd95\uc744 \uc704\ud55c \uc5c5\ubb34\ud611\uc57d'\uc744 21\uc77c \uccb4\uacb0\ud588\ub2e4. \ud611\uc57d\uc2dd\uc5d0\ub294 \uc591\uc0ac \ub300\ud45c\uc774\uc0ac \ub4f1 \uc8fc\uc694 \uad00\uacc4\uc790\uac00 \ucc38\uc11d\ud588\ub2e4.\uc591\uc0ac\ub294 \ud611\uc57d\uc744 \ud1b5\ud574 \uce74\uce74\uc624\uc5d4\ud130\ud504\ub77c\uc774\uc988\ub294 hy\uc758 \ud1b5\ud569 \ubb3c\ub958\uccb4\uacc4 \uad6c\ucd95\uc744 \uc704\ud55c IT \ud50c\ub7ab\ud3fc\uc744 \uc9c0\uc6d0\ud558\uba70, \uc778\uacf5\uc9c0\ub2a5(AI) \uae30\ubc18 \uace0\uac1d \uc751\ub300 \ud50c\ub7ab\ud3fc \uce74\uce74\uc624 i \ucee4\ub125\ud2b8 \ud1a1\uacfc \uce74\uce74\uc624\ud1a1 \ucc44\ub110, AI \ucc57\ubd07 \ub4f1\uc73c\ub85c \uc774\uc6a9\uc790 \uc694\uccad\uc744 \ud655\uc778\ud558\uace0 \ud574\uacb0\ud55c\ub2e4.\ub610\ud55c \uace0\uac1d\uc9c0\uc6d0(CS)\u2026","rel":"","context":"&quot;AI&quot;\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":30746,"url":"https:\/\/nori.company\/?p=30746","url_meta":{"origin":16850,"position":4},"title":"SKT \u2018AI\ucf5c\u2019\ub85c \ucde8\uc57d\uacc4\uce35 4\ucc9c\uc5ec \uba85 \ub530\ub73b\ud55c \uc0c1\ub2f4 \ub098\ub234\ub2e4","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2023\ub144 11\uc6d4 28\uc77c","format":false,"excerpt":"SK\ud154\ub808\ucf64(\ub300\ud45c \uc720\uc601\uc0c1)\uc774 \uc9c0\ub09c 1\ub144 \ub3d9\uc548 AI\uc548\ubd80\ud655\uc778\uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 \uc704\ud5d8 \uc0c1\ud669\uc744 \uac10\uc9c0\ud55c \ucde8\uc57d\uacc4\uce35 4,063\uba85\uc744 \ub3c4\uc654\ub2e4\uace0 28\uc77c \ubc1d\ud614\ub2e4.SKT\ub294 \u2018\ub204\uad6c \ube44\uc988\ucf5c(NUGU bizcall)\u2019\uc744 \uae30\ubc18\uc73c\ub85c 22\ub144 10\uc6d4\ubd80\ud130 AI\uc548\ubd80\ud655\uc778\uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \uc788\ub2e4. AI\uc548\ubd80\ud655\uc778\uc11c\ube44\uc2a4\ub294 AI\ucf5c\uc744 \ud1b5\ud574 \uace0\ub3c5\uc0ac \uc704\ud5d8\uac00\uad6c, 1\uc778 \uc2dc\ub2c8\uc5b4 \uac00\uad6c \ub4f1 \ucde8\uc57d\uacc4\uce35\uc758 \uc548\ubd80\ub97c \uc8fc1\ud68c \ud655\uc778\ud558\ub294 \uc11c\ube44\uc2a4\ub2e4.SKT\ub294 \ud604\uc7ac \uc11c\uc6b8\uc2dc 22\uac1c \uad6c, \uc778\ucc9c\uad11\uc5ed\uc2dc 10\uac1c \uad6c\u00b7\uad70, \ub3c5\uac70\ub178\uc778\uc885\ud569\uc9c0\uc6d0\uc13c\ud130 \uc0b0\ud558 24\uac1c \uc218\ud589\uae30\uad00 \ub4f1\u2026","rel":"","context":"&quot;AI&quot;\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":17012,"url":"https:\/\/nori.company\/?p=17012","url_meta":{"origin":16850,"position":5},"title":"\ud1b5\uc77c\ubd80, \ucc57\ubd07\uc73c\ub85c \uc2e4\uc2dc\uac04 \uc815\ucc29\uc9c0\uc6d0 \ubbfc\uc6d0 \uc9c0\uc6d0\ud55c\ub2e4","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2021\ub144 5\uc6d4 31\uc77c","format":false,"excerpt":"\ud1b5\uc77c\ubd80(\uc7a5\uad00 \uc774\uc778\uc601)\uc640 \ud589\uc815\uc548\uc804\ubd80(\uc7a5\uad00 \uc804\ud574\ucca0)\ub294 31\uc77c\ubd80\ud130 \ubd81\ud55c\uc774\ud0c8\uc8fc\ubbfc\uc744 \uc704\ud55c \ucc57\ubd07 \uc11c\ube44\uc2a4\ub97c \uc2e4\uc2dc\ud55c\ub2e4. \uc11c\ube44\uc2a4\ub294 \ubd81\ud55c\uc774\ud0c8\uc8fc\ubbfc\uc758 \ubbfc\uc6d0 \uc0c1\ub2f4 \ucc3d\uad6c\ub97c \ud655\ub300\ud558\uace0 \uc2e4\uc2dc\uac04 \ubbfc\uc6d0 \uc0c1\ub2f4\uc744 \uc9c4\ud589\ud558\uae30 \uc704\ud55c \uac83\uc774\ub2e4.\u2018\ubd81\ud55c\uc774\ud0c8\uc8fc\ubbfc \uc815\ucc29\uc9c0\uc6d0 \ubbfc\uc6d0 \uc0c1\ub2f4\u2019 \ucc57\ubd07 \uc11c\ube44\uc2a4\ub294 \uad6d\ubbfc\ube44\uc11c \uc0c1\ub2f4 \uc11c\ube44\uc2a4 \ud648\ud398\uc774\uc9c0\uc640 \ud558\ub098\ud3ec\ud138\uc744 \ud1b5\ud558\uc5ec \uc774\uc6a9\ud560 \uc218 \uc788\ub2e4.\ubd81\ud55c\uc774\ud0c8\uc8fc\ubbfc \uc815\ucc29\uc9c0\uc6d0 \ucc57\ubd07 \uc11c\ube44\uc2a4\ub294 \uc815\ucc29\uc9c0\uc6d0 \uc81c\ub3c4 \uc548\ub0b4, \uc790\uc8fc \uc0ac\uc6a9\ud558\ub294 \ubbfc\uc6d0\uc11c\ub958 \ubc1c\uae09 \uc548\ub0b4, \uc8fc\uc694 \uc804\ud654\ubc88\ud638 \uc548\ub0b4\u2026","rel":"","context":"&quot;AI&quot;\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/posts\/16850","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nori.company\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16850"}],"version-history":[{"count":1,"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/posts\/16850\/revisions"}],"predecessor-version":[{"id":16851,"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/posts\/16850\/revisions\/16851"}],"wp:attachment":[{"href":"https:\/\/nori.company\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16850"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nori.company\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=16850"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nori.company\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=16850"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}