{"id":14845,"date":"2021-02-08T09:49:35","date_gmt":"2021-02-08T00:49:35","guid":{"rendered":"http:\/\/nori.company\/?p=14845"},"modified":"2021-02-08T09:49:35","modified_gmt":"2021-02-08T00:49:35","slug":"kt-%ec%a0%9c%eb%84%a4%ec%8b%9c%ec%8a%a4%ec%99%80-%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ea%b8%b0%eb%b0%98-ai-%ec%bd%98%ed%83%9d%ec%84%bc%ed%84%b0-%ec%82%ac%ec%97%85-%ea%b3%b5%eb%8f%99-%ec%b6%94","status":"publish","type":"post","link":"https:\/\/nori.company\/?p=14845","title":{"rendered":"KT, \uc81c\ub124\uc2dc\uc2a4\uc640 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 AI \ucf58\ud0dd\uc13c\ud130 \uc0ac\uc5c5 \uacf5\ub3d9 \ucd94\uc9c4\ud55c\ub2e4"},"content":{"rendered":"<p>KT(\ub300\ud45c \uad6c\ud604\ubaa8)\uac00 \uae00\ub85c\ubc8c \ucf58\ud0dd\uc13c\ud130 \uc804\ubb38\uae30\uc5c5\uc778 \uc81c\ub124\uc2dc\uc2a4\uc640 8\uc77c \uc624\uc804 \uc11c\uc6b8 \uad11\ud654\ubb38 KT \ubcf8\uc0ac\uc5d0\uc11c \u2018\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 AI \ucf58\ud0dd\ud2b8\uc13c\ud130 \uc0ac\uc5c5 \uacf5\ub3d9 \ucd94\uc9c4\uc744 \uc704\ud55c \uc5c5\ubb34\ud611\uc57d(MOU)\u2019\uc744 \uccb4\uacb0\ud55c\ub2e4\uace0 \ubc1d\ud614\ub2e4.\ud611\uc57d\uc2dd\uc5d0\ub294 KT AI\/BigData\uc0ac\uc5c5\ubcf8\ubd80\uc7a5 \ucd5c\uc900\uae30 \uc0c1\ubb34, \uc81c\ub124\uc2dc\uc2a4 \ucf54\ub9ac\uc544\uc758 \uc9c4\uc7ac\ud615 \ub300\ud45c \ub4f1 \uc591\uc0ac \uc8fc\uc694 \uad00\uacc4\uc790\ub4e4\uc774 \ucc38\uc11d\ud55c\ub2e4.\ud074\ub77c\uc6b0\ub4dc \uace0\uac1d \uacbd\ud5d8 \ubc0f AI \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\ub294 \uc5b8\ud0dd\ud2b8 \uc2dc\ub300\uc5d0 \ube44\ub300\uba74 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \uc911\uc694\uc131\uc774 \ub192\uc544\uc9c0\uace0 \uae30\uc5c5\uc758 \ub514\uc9c0\ud138 \uc804\ud658\uc774 \uac00\uc18d\ud654\ub418\uace0 \uc788\ub294 \uac00\uc6b4\ub370 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \ubc0f AI \uae30\ubc18 \uae30\uc220\uc744 \ud1b5\ud574 \ucd08<\/p>\n<p>\ucd9c\ucc98 : <a href=\"http:\/\/www.aitimes.kr\/news\/articleView.html?idxno=20210\" target=\"_blank\" rel=\"noopener\">\uc778\uacf5\uc9c0\ub2a5\uc2e0\ubb38 &#8211; \uc804\uccb4\uae30\uc0ac <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>KT(\ub300\ud45c \uad6c\ud604\ubaa8)\uac00 \uae00\ub85c\ubc8c \ucf58\ud0dd\uc13c\ud130 \uc804\ubb38\uae30\uc5c5\uc778 \uc81c\ub124\uc2dc\uc2a4\uc640 8\uc77c \uc624\uc804 \uc11c\uc6b8 \uad11\ud654\ubb38 KT \ubcf8\uc0ac\uc5d0\uc11c \u2018\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 AI \ucf58\ud0dd\ud2b8\uc13c\ud130 \uc0ac\uc5c5 \uacf5\ub3d9 \ucd94\uc9c4\uc744 \uc704\ud55c&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[155,138],"tags":[156],"class_list":["post-14845","post","type-post","status-publish","format-standard","hentry","category-ai","category-it","tag-156"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pa3PO4-3Rr","jetpack-related-posts":[{"id":19048,"url":"https:\/\/nori.company\/?p=19048","url_meta":{"origin":14845,"position":0},"title":"\uc81c\ub124\uc2dc\uc2a4, \ud55c\uad6d\uace0\uc6a9\uc815\ubcf4\uc640 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 &#8216;\uc778\uacf5\uc9c0\ub2a5 \ucee8\ud0dd\uc13c\ud130(AICC)&#8217; \uc11c\ube44\uc2a4 \uc81c\uacf5\ud55c\ub2e4","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2021\ub144 8\uc6d4 25\uc77c","format":false,"excerpt":"\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4(genesys)\ub294 \uace0\uac1d\uacbd\ud5d8(CX)) \uc624\ud37c\ub808\uc774\uc158 \uc804\ubb38\uae30\uc5c5 \ud55c\uad6d\uace0\uc6a9\uc815\ubcf4(\ub300\ud45c \uc190\uc601\ub4dd, \uc720\uc7ac\uc911)\uc640 \uc720\uc5f0\uc131, \ud655\uc7a5\uc131 \ubc0f \uc548\uc804\uc131\uc744 \uac16\ucd98 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc778\uacf5\uc9c0\ub2a5 \ucee8\ud0dd\uc13c\ud130(AICC)\ub97c \uac1c\ubc1c\ud558\uae30 \uc704\ud55c \uc0c1\ud638 \ud611\ub825 \uc591\ud574\uac01\uc11c(MOU)\ub97c \uccb4\uacb0\ud588\ub2e4\uace0 25 \uc77c \ubc1d\ud614\ub2e4.\uc591\uc0ac\ub294 \uc774\ubc88 \uc804\ub7b5\uc801 \ud611\uc57d\uc744 \ud1b5\ud574 \uacf5\ub3d9 \uc138\uc77c\uc988 \uc2dc\uc2a4\ud15c\uc744 \uad6c\ucd95\ud558\uace0, \uad6d\ub0b4 \uae30\uc5c5\ub4e4\uc758 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 CX \uc11c\ube44\uc2a4 \ubaa8\ub378 \ub3c4\uc785\u2026","rel":"","context":"&quot;AI&quot;\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":28410,"url":"https:\/\/nori.company\/?p=28410","url_meta":{"origin":14845,"position":1},"title":"GS\ub124\uc624\ud14d, \uc778\ud3ec\uc804\uc2a4\uc640 \uc778\uacf5\uc9c0\ub2a5 \ucee8\ud0dd\uc13c\ud130 \uc0ac\uc5c5 \ud611\uc5c5\ud55c\ub2e4","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2023\ub144 10\uc6d4 6\uc77c","format":false,"excerpt":"GS\ub124\uc624\ud14d(\uc9c0\uc5d0\uc2a4\ub124\uc624\ud14d, \ub300\ud45c \ub0a8\uae30\uc815)\uc740 \ucee8\ud14d\uc13c\ud130 \uc790\ub3d9 \uc751\ub2f5 \uc2dc\uc2a4\ud15c(IVR\u00b7Interactive Voice Response) \uc804\ubb38 \uac1c\ubc1c \uae30\uc5c5 \uc778\ud3ec\uc804\uc2a4(INFORGENCE)\uc640 \ucee8\ud0dd\uc13c\ud130 \ube44\uc988\ub2c8\uc2a4 \ud611\ub825\uc744 \uc704\ud55c \uc5c5\ubb34\ud611\uc57d(MOU)\uc744 \ub9fa\uc5c8\ub2e4\uace0 6\uc77c \ubc1d\ud614\ub2e4.\uc591\uc0ac\ub294 \uae00\ub85c\ubc8c \ucee8\ud0dd\uc13c\ud130 \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4(genesys)\uc758 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc778\uacf5\uc9c0\ub2a5 \ucee8\ud0dd\uc13c\ud130(AICC) \uc194\ub8e8\uc158 \uc911 \u2018\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc(Genesys Cloud)\u2019 \ubd84\uc57c\uc5d0 \uc9d1\uc911\ud560 \uacc4\ud68d\uc774\uba70, \ud568\uaed8 \ucee8\ud0dd\uc13c\ud130 \uc81c\uc548 \ubc0f \uad6c\ucd95, \uc720\uc9c0\ubcf4\uc218, \uc194\ub8e8\uc158 \uac1c\ubc1c \uc0ac\uc5c5 \ub4f1\uc744 \uc9c4\ud589\ud560 \uc608\uc815\uc774\ub2e4.\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\u2026","rel":"","context":"&quot;AI&quot;\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":16535,"url":"https:\/\/nori.company\/?p=16535","url_meta":{"origin":14845,"position":2},"title":"\ube44\uc988\ud50c\ub808\uc774, KT\uc640 \uacbd\ube44\uc9c0\ucd9c\uad00\ub9ac \uc11c\ube44\uc2a4 \u2018KT Cloud bizplay\u2019 \ucd9c\uc2dc","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2021\ub144 5\uc6d4 7\uc77c","format":false,"excerpt":"\uacbd\ube44\uc9c0\ucd9c\uad00\ub9ac \uc11c\ube44\uc2a4 \uc804\ubb38 \uae30\uc5c5 \ube44\uc988\ud50c\ub808\uc774(\ub300\ud45c \uc11d\ucc3d\uaddc)\ub294 KT\uc640 \ud611\uc5c5\ud574 KT \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uacbd\ube44\uc9c0\ucd9c\uad00\ub9ac \uc11c\ube44\uc2a4 \u2018KT Cloud bizplay\u2019\ub97c \ucd9c\uc2dc\ud55c\ub2e4\uace0 7\uc77c \ubc1d\ud614\ub2e4.\ube44\uc988\ud50c\ub808\uc774\ub294 \uc774\ubc88\uc5d0 \ucd9c\uc2dc\ud55c KT Cloud bizplay\ub97c \ub2e8\uc21c\ud55c \uae30\uc874 \uc81c\ud488\uc758 Cloud \ud658\uacbd \uc804\ud658\uc774 \uc544\ub2cc, 4\ucc28 \uc0b0\uc5c5\ud601\uba85\uc5d0 \ud544\uc694\ud55c \uc591 \uc0ac \uac04 \uae30\uc220 \ud611\ub825\uc73c\ub85c \uae00\ub85c\ubc8c \uc218\uc900\uc758 \uc11c\ube44\uc2a4 \uacbd\uc7c1\ub825\uc744 \ud655\ubcf4\ud558\ub294 \uacc4\uae30\ub85c \ubcf4\uace0 \uc788\ub2e4. \ud2b9\ud788 \ube45\ub370\uc774\ud130 \ubd84\uc11d,\u2026","rel":"","context":"&quot;AI&quot;\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":12618,"url":"https:\/\/nori.company\/?p=12618","url_meta":{"origin":14845,"position":3},"title":"KT-\ud5ec\uc2a4\ud5c8\ube0c, \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 AI \uc758\ub8cc\uc601\uc0c1 \ud50c\ub7ab\ud3fc \uc0ac\uc5c5 \ub098\uc120\ub2e4","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2020\ub144 10\uc6d4 16\uc77c","format":false,"excerpt":"KT\ub294 \ud5ec\uc2a4\ud5c8\ube0c(\ub300\ud45c \uc774\ubcd1\uc77c)\uc640 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc6d0\uaca9\ud310\ub3c5 \uc11c\ube44\uc2a4\u318d\uc778\uacf5\uc9c0\ub2a5 \uc758\ub8cc\uc601\uc0c1\ubd84\uc11d \uc194\ub8e8\uc158 \uac1c\ubc1c \ubc0f \uacf5\ub3d9\uc0ac\uc5c5\ud654\ub97c \uc704\ud55c \uc5c5\ubb34\ud611\uc57d\uc744 \uccb4\uacb0\ud588\ub2e4\uace0 16 \uc77c \ubc1d\ud614\ub2e4.\ud5ec\uc2a4\ud5c8\ube0c\ub294 \uad6d\ub0b4 \uc601\uc0c1\uc758\ud559 \uc6d0\uaca9\ud310\ub3c5 \uc2dc\uc7a5\uc758 \uc57d 60%\ub97c \uc810\uc720\ud558\uace0 \uc788\ub294 \uc5c5\uacc4 \uc120\ub450\uc8fc\uc790\ub85c, AI\uae30\uc220\uc744 \uc811\ubaa9\ud55c \uc758\ub8cc\uc601\uc0c1 \uc800\uc7a5\uc7a5\uce58 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc640 \ud50c\ub7ab\ud3fc\uc744 \uac1c\ubc1c\ud574 \uc11c\ube44\uc2a4\ud558\uace0 \uc788\ub2e4. \uad6d\ub0b4 1,200\uc5ec \uac1c\uc758 \uc758\ub8cc\uae30\uad00\uacfc \ud611\ub825 \uc911\uc774\uba70, \uc5f0\uac04 \uc57d 300\ub9cc \uac74\uc758 \uc758\ub8cc\uc601\uc0c1\uc744 \ud310\ub3c5\ud588\ub2e4.\uc758\ub8cc\uc601\uc0c1\uc744 \ub124\ud2b8\uc6cc\ud06c\ub97c\u2026","rel":"","context":"&quot;AI&quot;\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":29509,"url":"https:\/\/nori.company\/?p=29509","url_meta":{"origin":14845,"position":4},"title":"\uc548\ub7a9, \ud14c\ud06c\uc5d0\uc774\uc2a4\uc640 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc778\uacf5\uc9c0\ub2a5 DX\uc640 \uae00\ub85c\ubc8c \uc0ac\uc5c5 \uc704\ud574 \uc804\ub7b5\uc801 \uc81c\ud734","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2023\ub144 10\uc6d4 31\uc77c","format":false,"excerpt":"\uc548\ub7a9(\ub300\ud45c \uac15\uc11d\uade0)\uacfc \ubbf8\uad6d \uc18c\uc7ac \uc778\uacf5\uc9c0\ub2a5(AI) \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc804\ubb38\uae30\uc5c5 \ud14c\ud06c\uc5d0\uc774\uc2a4(TecAce, \ub300\ud45c \ud55c\ucc3d\ud658)\uac00 \uc9c0\ub09c 30\uc77c \uc548\ub7a9 \uc0ac\uc625\uc5d0\uc11c \u2018\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc778\uacf5\uc9c0\ub2a5(AI) \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158 \ubc0f \uae00\ub85c\ubc8c \uc0ac\uc5c5\uc744 \uc704\ud55c \uc804\ub7b5\uc801 \uc81c\ud734 \ud611\uc57d(MOU)\u2019\uc744 \uccb4\uacb0\ud588\ub2e4.\uc774\ubc88 MOU\ub294 \uc548\uc804\ud558\uace0 \ud6a8\uc728\uc801\uc778 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc758 AI \uc11c\ube44\uc2a4 \uc81c\uacf5 \ubc0f \uacf5\ub3d9 \uc0ac\uc5c5\uae30\ud68c \ubaa8\uc0c9\uc744 \uc704\ud574 \uc774\ub904\uc84c\ub2e4. \uc774\ubc88 \ud611\uc57d\uc73c\ub85c \uc591\uc0ac\ub294 \uae30\uc5c5\uc758 AI \uc804\ud658\u00b7\ub3c4\uc785\uc744 \uc704\ud55c \ucee8\uc124\ud305 \ubc0f \ud074\ub77c\uc6b0\ub4dc\u2026","rel":"","context":"&quot;AI&quot;\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":27379,"url":"https:\/\/nori.company\/?p=27379","url_meta":{"origin":14845,"position":5},"title":"\uc81c\ub124\uc2dc\uc2a4\uc640 \uc138\uc77c\uc988\ud3ec\uc2a4, AI\uae30\ubc18 \uace0\uac1d\uacbd\ud5d8(CX) \ubc0f \uad00\uacc4 \uad00\ub9ac \uc194\ub8e8\uc158 \ucd9c\uc2dc","author":"\ub178\ub9ac\ucef4\ud37c\ub2c8","date":"2023\ub144 9\uc6d4 11\uc77c","format":false,"excerpt":"\uc778\uacf5\uc9c0\ub2a5 \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ubd84\uc57c\uc758 \uc120\ub3c4\uae30\uc5c5\uc778 \uc81c\ub124\uc2dc\uc2a4(Genesys)\ub294 \uc5c5\uacc4 1\uc704 AI CRM \uae30\uc5c5 \uc138\uc77c\uc988\ud3ec\uc2a4\uc640 AI\uae30\ubc18 \uace0\uac1d \uacbd\ud5d8 \ubc0f \uad00\uacc4 \uad00\ub9ac \uc194\ub8e8\uc158 \u2018CX\ud074\ub77c\uc6b0\ub4dc\u2019\uc758 \ucd9c\uc2dc \uc608\uc815 \uc18c\uc2dd\uc744 \uc9c0\ub09c 6\uc77c(\ud604\uc9c0\uc2dc\uac04) \ubc1c\ud45c\ud588\ub2e4.\uc55e\uc73c\ub85c \uc591\uc0ac\ub294 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX\u2122\uc640 \uc138\uc77c\uc988\ud3ec\uc2a4 \uc11c\ube44\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \uacb0\ud569\ud55c \ud1b5\ud569 AI \uae30\ubc18 \uace0\uac1d\uacbd\ud5d8 \ubc0f \uad00\uacc4 \uad00\ub9ac \uc194\ub8e8\uc158 CX \ud074\ub77c\uc6b0\ub4dc\ub97c \ud1b5\ud574, \ub370\uc774\ud130 \u2219 \uc0c1\ub2f4\uc0ac \u2219\u2026","rel":"","context":"&quot;AI&quot;\uc5d0\uc11c","block_context":{"text":"AI","link":"https:\/\/nori.company\/?cat=155"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/posts\/14845","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nori.company\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14845"}],"version-history":[{"count":1,"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/posts\/14845\/revisions"}],"predecessor-version":[{"id":14846,"href":"https:\/\/nori.company\/index.php?rest_route=\/wp\/v2\/posts\/14845\/revisions\/14846"}],"wp:attachment":[{"href":"https:\/\/nori.company\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14845"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nori.company\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=14845"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nori.company\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=14845"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}